FAQ

Answers for common transfer questions.

Clear answers reduce support load and help customers understand destination, payout, wallet, and tracking availability.

Where can I send money?

The first supported destination focus is Somalia, Kenya, Ethiopia, Uganda, Tanzania, and nearby East Africa corridors as enabled by backoffice.

Can Somalia receive USD?

Yes. Somalia is modeled with USD payout by default in the current demo flow.

How can customers pay?

Payment methods may include wallet balance, card, bank account, and mobile money depending on the origin country.

Can I download a receipt?

Yes. The app supports receipt access from transfer history and the web tracking page will point customers back to receipt access.

Are wallets available everywhere?

No. Wallet availability is country-controlled. For now, the product plan allows wallets in the United States, with backoffice deciding future countries.